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Monday, July 25 • 2:30pm - 3:00pm
Using Viable System Model for Chinese Outbound Tourist Market Sustainability

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2832 Tourism industry benefited worldwide economy providing services to Chinese Tourists who traveled to foreign in 2014 generating income by 165 billion dollars and accounting for 13% of international tourism. Realizing this market’s acquisition means growth opportunities for destinations; as well as the added difficulty in services nature of being unsteady, improvable and involving many factors. This article reaches the assembling of chinese outbound tourism market sustainability through the premise of a different perspective for conceptualizing, designing and delivering tourism services as part of a whole socio-ecological system; and sets out a reflection on sustainable responses to some emergencies derived from the increasing tourist activity of the chinese outbound market system. As examples of a problematic situation are augmenting infrastructure demand, transport and public services in peak season that exceeding load capacity generates negative results for residents and tourists; repercussions on wildlife by large tourist flows during critical moments of migration, breeding or rearing; impacts on local cultures due to the encounter between contrasting lifestyles. Therefore, the opportunity to expand choices grounded on the convenience of systemic approach for sustainable tourism study and decision-making. The outcome is the Chinese Outbound Market System diagnosis and teleology, the determination of recursive levels, interrelations and conflicts; as well as the systemic integration between it’s elements using Viable System Model to configure a holistic construct composed of relevant subsystems oriented to viability and sustainability. It is concluded that tourism planning that omits sustainable character, reduces social benefits severely with consequences not only ecologically harmful, but also economically self-destructive. In that way it could be possible to confront currently systemic socio-ecological issues. Keywords: Sustainability System, Emergence, VSM, Chinese Outbound Tourism Market

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avatar for Louis Klein

Louis Klein

Consortial Partner & President, louis.klein@segroup.de
Vice President Conferences (2015), International Society for the Systems Sciences SIG Chair:    Systems Applications in Business and Industry SIG Chair:    Organizational Transformation and Social ChangeLouis Klein is an internationally recognized expert in the field of systemic change management. He is the founder of the Systemic Excellence Group and has been its CEO since 2001. Louis Klein holds a PhD in sociology. He is the chairman of... Read More →

Monday July 25, 2016 2:30pm - 3:00pm
ECCR 151