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Monday, July 25 • 3:30pm - 4:00pm
A Systemic Approach on Human Resource Management in Tourism Small and Medium Enterprises Considering Socio-Ecological Systems

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2834 The context in which Small and Medium Enterprises (SMEs) of lodging carry out their operations is turbulent. This Human Activity Systems (HAS) develop certain practices that threaten aspects such as internal equilibrium, resilience, their relation with natural environment and hence its permanence in the sector. The purpose of this paper is to present the basis for an autopoietic management system of human resources within mexican tourist SMEs in order to generate self-organization and adaptation considering social and natural dimensions. The methodological approach is carried out using the Soft Systems Methodology (SSM) looking to reduce problematic situations generated for whom manage the systems as well as those related to the human resource management. With respect to the findings, a conceptual model was designed consisting of subsystems that consider heterogenity in tourist SMEs and human resource management problems, in that sense is intended to regulate its complexity and maintain an equilibrium with the environment. It is considered that actors with managerial functions may benefit from a holistic approach that looks for the transcendence of the whole system in its current context. Keywords: Soft Systems Methodology, Tourism, SMEs, Human Resources Management.

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avatar for Louis Klein

Louis Klein

Consortial Partner & President, louis.klein@segroup.de
Vice President Conferences (2015), International Society for the Systems Sciences SIG Chair:    Systems Applications in Business and Industry SIG Chair:    Organizational Transformation and Social ChangeLouis Klein is an internationally recognized expert in the field of systemic change management. He is the founder of the Systemic Excellence Group and has been its CEO since 2001. Louis Klein holds a PhD in sociology. He is the chairman of... Read More →

Monday July 25, 2016 3:30pm - 4:00pm
ECCR 151

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